Fax
847.906.1719
Fax
847.906.1719
Many competitors offer short-term, partial coverage for the products they sell/repair – usually for 30 days. But your IT equipment is essential to your enterprise and deserves much more powerful warranty coverage. That’s why MASTER Repair Services Inc. backs all our certified pre-owned products with an industry-leading warranty policy that covers them for a full TWO year.
There is no charge if we are unable to repair the phone.
Subject to the terms and conditions set forth below, MASTER Repair Services Inc. Certified Pre-Owned products and selected new products purchased after January 1, 2010 carry a 2-year for the original purchasers of the products from MASTER Repair Services Inc.
MASTER Repair Services Inc., warrants to the original purchaser that its Certified Pre-owned Products will be materially free from defects under normal use and service for a period of 2 years from the date the product is shipped by MASTER Repair Services Inc. to the customer.
This warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period.
This warranty does not apply:
MASTER Repair Services Inc. guarantees 2-3 day turnaround time for all repair orders.
If your turnaround time is over 3 business days, MASTER Repair Services Inc offers you free shipping.
Please contact customer department for more info:
If a product covered by this warranty is claimed to be defective, the end-user customer must request a Return Material Authorization (“RMA”) in accordance with the Returns Procedures set forth below.
An RMA request will be approved only if the product is still within the warranty period, and the customer follows the Returns Procedures described below.
The defective product must be received by MASTER Repair Services Inc., within 30 calendar days from the date the RMA is issued.
A defective product received by MASTER Repair Services Inc., Inc. more than 30 calendar days from the date the RMA is issued will not be accepted by MASTER Repair Services Inc., and will not be eligible for repair, replacement or credit. MASTER Repair Services Inc. will only pay the cost of freight for the defective product to be returned to MASTER Repair Services Inc., if the customer uses the MASTER Repair Services Inc., approved freight carrier and account number provided in the RMA documentation.
Warranties, Software, Key Codes, Voice Mails, Service Agreements and Special Order Items are not eligible for warranty return.
Please contact your sales representative if you have any questions about product eligibility for warranty return.
If a customer wishes to return a non-defective product, the customer must request an RMA in accordance with the Returns Procedure below.
An RMA request will be approved only within 30 calendar days from the date of original invoice for the purchase of the product. Please contact your sales representative before requesting an RMA.
For all RMA requests for non-defective products, other than an error made by MASTER Repair Services Inc., a restocking fee of 25% will be charged to the customer.
Except in the case of an error made by MASTER Repair Services Inc., the customer accepts responsibility for the cost of freight (both original and return shipment).
Customers must return the product in the same condition and packaged in the same manner in which it was delivered from MASTER Repair Services Inc., to the customer.
If a product has a manufacturer seal, and the manufacturer seal is broken, the product is not returnable. Products received after 30 calendar days from the RMA create date will not be accepted by MASTER Repair Services Inc., and will not be eligible for credit.
Warranties, Software, Key Codes, Service Agreements and Special Order Items are not eligible for return. Please contact your sales representative if you have any questions about product eligibility for return.
IN NO EVENT SHALL MASTER Repair Services INC.’S LIABILITY UNDER THIS WARRANTY EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.
THE WARRANTY AND DISCLAIMERS ABOVE CONSTITUTE MASTER Repair Services INC’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER AND IS THE EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL MASTER Repair Services INC., OR ITS EMPLOYEES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.
MASTER Repair Services does not sell, rent, exchange or otherwise disclose our mailing list or information about our site visitors.
MASTER Repair Services does not track visitors to our web site. Our site captures limited information about visits to our site, but we use this information only to analyze general traffic patterns (e.g. what pages are most/least popular) and to perform routine system maintenance.
If you choose to email us and provide personally identifiable information about yourself, we will not use the information for any purpose other than to respond to your inquiry.
Information such as address, zip code, phone number, email, etc. we use to complete your transaction ONLY, it is not used for any other purpose.
Please Contact us with any other concerns or questions.
847.906.1719
